You can book online through our website or give us a call on +61 2 9129 5800 to arrange an appointment. If your pet needs emergency care, no booking is required - our emergency service at Norwest is open 24 hours a day, 7 days a week, 365 days a year.

In most cases, yes. You're welcome to stay with your pet during consultations and examinations at our Norwest hospital, as your presence can help keep them calm and relaxed. In situations where our team needs to act quickly or perform a procedure, we may ask you to wait in our reception area so we can focus fully on your pet's care. Our team will keep you informed and updated throughout.

We understand that unexpected veterinary costs can be stressful. VECA Norwest offers a range of flexible payment options to help manage the cost of care, including Afterpay, Zip Pay, VetPay, and Gap Only, as well as standard payment methods such as EFTPOS, Visa, Mastercard, AMEX, Apple Pay, Google Pay, and Samsung Pay. We recommend speaking with our team at the time of your visit to discuss the options available to you.

Bringing your pet's medical history is always helpful, particularly if they've been treated elsewhere or have an ongoing condition. This includes any recent test results, current medications, and vaccination records. Having this information on hand allows our vets at Norwest to provide the most informed and efficient care for your pet from the outset.