This website is owned and operated by Veterinary Emergency Care Australia (referred to as “VECA”, “we”, “our”, and “us” throughout this policy). By using this site, you agree to the terms outlined in this Internet Privacy Policy, which details how we manage personal information collected through your interaction with the VECA website.

 

We may update this policy from time to time. Any changes will be published on this page, and your continued use of the website constitutes acceptance of those updates. This policy is in addition to any other terms and conditions applicable to our site. We do not make any representations regarding third-party websites that may be linked to or from the VECA website.

 

VECA is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

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1. Personal Information

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Personal information is only collected when knowingly and voluntarily submitted by you—such as when submitting enquiries or using our services. We collect this data to provide and improve our services, and to respond to your requests.

 

Where necessary, personal information may also be shared with third-party veterinary care providers, such as your referring vet or specialist services, to ensure continuity of patient care. These providers are expected to handle your personal information in accordance with relevant privacy and confidentiality obligations.

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2. Use of Information

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Personal information collected is used solely for the purpose it was provided or for a related secondary purpose where you would reasonably expect such use. Communications sent through the website may be stored for record-keeping or back-up purposes.

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3. Collecting Information on Registered Users

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When you register with VECA, we collect personal details to enable efficient access to our services. We may also request additional information to help us improve our offerings and your experience.

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4. Registration

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Registration on our website is optional and may involve providing details such as your name, email, phone number, address, and your preferences for receiving updates or marketing material. You may update this information at any time by logging into your account.

 

If you choose to use our online consultation booking platform, you may be asked to submit additional personal and pet-related information to facilitate your appointment. This may include your pet’s medical 2 / 3 history, referring veterinarian details, and the nature of your enquiry. All information submitted via the booking platform is collected and handled in accordance with this Privacy Policy and is used solely for the purpose of managing your consultation and ensuring appropriate veterinary care.

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5. Security

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VECA takes reasonable steps to protect the security of your personal information. While no data transmission over the internet is entirely secure, once received, we implement safeguards including secure storage and access controls.

 

All VECA staff and contractors who handle personal information are bound by confidentiality obligations. However, we cannot be held responsible for unauthorised access that is beyond our control.

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6. IP Addresses

 

Our servers may log your IP address to assist with system maintenance and diagnostics. This information is used in aggregate form and is not linked to your identity.

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7. Cookies and Applets

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VECA uses cookies to improve website functionality and user experience. Cookies may store your session ID and assist with analytics and personalised content delivery.

 

We use tools such as Google Analytics and other third-party services that may utilise cookies to deliver tailored advertisements based on your browsing behaviour.

 

You can opt out of personalised ads by visiting the Google Ads Preferences Manager or by installing the Google Analytics Opt-out Browser Add-on.

 

Key points:

- We do not sell or trade user information.

- We implement appropriate data security measures.

- Third-party service providers are required to meet our privacy and security standards.

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8. Access to Information

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We take reasonable steps to ensure that your personal information is accurate and up to date. You can request access to, or correction of, your personal information by contacting us. All staff and contractors are expected to maintain the confidentiality of your data.

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9. Links to Other Sites

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This website may contain links to third-party websites. VECA is not responsible for the content or privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information. 3 / 3

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10. Problems or Questions

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If you have any questions, concerns, or complaints about this policy or the way we handle your personal information, please contact us at: reception@veca.com.au. We take privacy matters seriously and will respond promptly.

 

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For more information on privacy rights in Australia, visit the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au