Veterinary Emergency Care Australia
24 Hour Emergency Vet Clinic in Campbelltown and Norwest
We are available 24/7, 365 days a year for veterinary emergency services.
If your pet is in trouble right now, call us right away
VECA is a 24-hour emergency vet clinic with two hospitals in Sydney, one in Campbelltown and one at Norwest in Rouse Hill. Both are open 24 hours a day, 7 days a week, 365 days a year, including public holidays, Christmas and New Year. Both are walk-in, so you do not need an appointment or a referral.
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Call ahead if you can, so our team knows you are coming and can prepare for your pet. If you cannot, just make your way to one of our two locations.
What counts as an emergency
Some emergencies are obvious. Others are easy to miss, and those are the ones that lead people to wait too long. Bring your pet in, or call us, if you see any of the following.
We're here for you and your pets
24/7, 365 days a year.
If you are not sure, that is still a reason to call
Not every emergency looks like one, and some conditions worsen quickly. Trust your instincts. If something about your pet does not seem right, the safest option is to head to your closest emergency vet.
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Please do not wait until morning to see whether it settles, and please do not try to treat your pet at home with human medication. Several common household painkillers are toxic to dogs and cats. Call us and describe what you are seeing.
How triage works at a 24-hour emergency vet clinic
Both hospitals run like human emergency departments. Patients are seen in order of medical urgency, not in order of arrival.
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Here is what happens when you come in:
1
Check in at VECA
Park out the front and check in at reception. Tell the team your pet's name and what is wrong.
2
Triage
A triage nurse assesses your pet straight away and assigns a priority.
3
Treatment & next steps
The sickest patients are treated immediately. Cases that are urgent but stable are seen next, in order of how serious they are.
4
Examination
A vet examines your pet, then discusses the findings, the treatment options and the costs with you.
5
Treatment or Admission
Your pet is either treated and discharged, or admitted for hospitalisation.
This means wait times can vary. If you have been waiting, it usually means your pet is stable, and someone else's is not. If your pet's condition changes while you are waiting, tell reception immediately.
What to bring with you
Grab these on the way out the door if you can, but do not delay leaving for them.
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Any medications your pet is currently taking
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The packaging of anything they may have eaten
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Details of what happened and when, plus photos or video if you have them
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Recent records from your regular vet
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This information helps the treating team make decisions faster.
What we can do on site
Both hospitals are built for emergency work rather than adapted for it. Our services include 24/7 hospitalisation with overnight monitoring, 24/7 surgical capability, digital X-ray, ultrasound, an in-house laboratory, mechanical ventilation, blood transfusions from our own blood bank and end-of-life care handled gently when that is the kindest decision.
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Because the laboratory is in the building, blood results come back during your visit rather than the next day. Our Campbelltown hospital also has CT imaging on site, with scans reviewed by board-certified radiologists where that is required, plus internal medicine, cardiology and ophthalmology services for patients who need ongoing specialist care once your pet is stabilised.
What it costs
An emergency consultation is $199, with no after-hours, weekend or public holiday surcharges. If your pet needs to be admitted, you will be given an individual estimate up front, and a deposit of up to 70% is required on admission.
Payment plans are available through Afterpay and VetPay, and we can process GapOnly claims if you hold a policy with a GapOnly partner. We can also help with insurance pre-approvals to reduce what you pay on the day.
Emergency vet Campbelltown and the Macarthur region
Our Campbelltown hospital on Blaxland Road is the only purpose-built vet hospital open 24/7 in the Macarthur region. We see pets from Campbelltown, Bradbury, Glen Alpine, Ambarvale, Ingleburn, Minto, Leumeah, Rosemeadow, St Helens Park and across South West Sydney.
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Campbelltown is also our full-service site. General practice runs there by appointment alongside the emergency service.
Norwest emergency vet and the Hills District
Our Norwest hospital at Rouse Hill covers the Hills District, including Bella Vista, Kellyville, Castle Hill, Baulkham Hills and surrounding suburbs. It provides emergency care, surgery, diagnostic imaging and overnight hospitalisation.
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Norwest does not offer general practice or routine work such as vaccinations, dental cleaning or desexing. For those, book in at Campbelltown or see your regular vet.
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Both hospitals have free on-site parking.
Call VECA
Whether your pet needs emergency surgery tonight or you are weighing up planned veterinary surgery, our team can talk you through it. For an emergency, come straight in. No appointment is needed.
Call VECA on (02) 9129 5888 for Campbelltown or (02) 9129 5800 for Norwest.
Frequently Asked Questions
Referring a patient to VECA
If you are a veterinarian looking to refer a patient for emergency, after hours care or other services available, VECA is here to support you and your clients. Our experienced team is available 24/7 to provide compassionate, high quality care, with clear communication and timely updates. We’re committed to working alongside referring vets to ensure continuity of care and the best possible outcomes for your patients. Referrals can be made by phone or online, whatever is easiest for you.